1. The seven-day request window
FlexStream IPTV subscriptions are digital services purchased through IPTV Services. The policy for these plans follows the seller’s refund policy: an eligible request for a new subscription must be made within seven days of the original purchase date. The period begins at purchase, not when you first watch, install a player or activate access.
This is a conditional policy for new subscriptions. Renewals and upgrades are excluded, and only one refund per customer is allowed. Buying a longer term does not change the request window or remove the conditions. Requests outside that window are not covered by this voluntary policy; any rights required by applicable law remain available.
2. Ask technical support to investigate first
Before requesting a refund, contact IPTV Services technical support and give the team an opportunity to investigate and try to resolve the problem. Describe what happens, the affected device and player, and any checks you have already made. Keep your order confirmation available so support can identify the subscription.
Use live chat, WhatsApp or contact@iptvservices.online. Explain whether the issue affects a particular channel or the whole service. Do not send passwords or complete payment-card details. Contacting support is the first step; it does not itself confirm that a refund has been approved.
3. Exclusions to the policy
The published policy excludes the following cases. These conditions apply to each available duration and connection choice, rather than only to the shortest plan.
Before purchasing, use a trial when available to check your usual network, player and essential channels. A device supporting 4K does not mean every source is 4K, and a subscription does not include a separate player’s licence fee. Ask support if you are unsure how your setup will work.
- Customer-side internet-speed problems or ISP blocking.
- Inability to configure the service on a particular device.
- Occasional buffering or minor channel downtime.
- Renewals, upgrades or further refund requests from a customer who has already received a refund.
4. Requesting an eligible refund
Submit your request within the seven-day purchase window through support or by email to contact@iptvservices.online. Include your order number, reason for requesting a refund and a description of your earlier technical-support contact. IPTV Services handles eligibility review and refund processing for the transaction.
An approved refund is returned using the original payment method. The seller states a processing period of three to five business days. That is a processing estimate, rather than a guaranteed date for the funds to appear in your account; your bank or payment provider may take additional time to display the credit.
5. Digital access and your other rights
There is no physical product to post back and no return parcel or returns address is required. A free trial has no subscription payment to refund. Separate third-party app purchases are subject to the relevant app seller’s conditions.
Read the Terms of Service alongside this policy for subscription conditions, and the Privacy Policy for support and checkout information. Nothing here limits rights that applicable law requires to remain available. Questions about an existing request should be directed to IPTV Services with the original order reference.